Personal data processing policy

Welcome to our website iseo.com

ISEO SERRATURE S.P.A. (hereinafter "ISEO"), tax code and VAT No. 08499190018, with registered office in Pisogne (BS), Via S.Girolamo 13, as data controller, ensures the protection of your personal data and respect for your privacy.

Below you will find the main information on the processing of your personal data in relation to your browsing iseo.com and use of the services provided.

Our duty and your privacy
For detailed information on how ISEO manages your personal data, we invite you to read the following information that concerns if you are visiting our website, if you request information about our products, if you need to get in touch with us, if you subscribe to our newsletter or if you are interested in job opportunities at ISEO.

When and how do we collect your personal data?
The collection of your data can take place either through your specific communication, also via e-mail, or automatically while using the website.

What types of data do we collect?

Contact information
Your name and surname, your e-mail address, your city, your country/province of origin and your telephone number.

Data on the use of iseo.com
Your browsing path on the website, your views of products and services, page loading and response times, download errors, browsing duration, behaviour, your IP address, browser type and version, time zone, operating system, etc.

Why do we collect your data?
We can only process your data in the presence of a legal basis that allows us to do so. Here's why we process your data:

Website usage and service management
The data is processed to allow execution of the services provided on the website. In this case, the legal basis consists of the contract and legitimate interest

Customer support and information requests
To provide customer service, to respond to your requests for information and to invite you to exhibitions and events in line with your interests/activities. In this case, the legal basis consists of the contract and of your consent.

Marketing
The data is processed for sending advertising material and newsletters, to carry out business information activities, by telephone, text message, e-mail, as well as traditional methods on ISEO promotional and commercial initiatives, for prize competitions and for carrying out market research and surveys for customer satisfaction surveys. In this case, the legal basis consists of your consent.

Job opportunities
The data is processed for the recruitment of new personnel, in order for ISEO to get in touch with candidates interested in its job opportunities.

How do we process your data?
Data processing takes place mainly with electronic and, in some cases, also paper means.

Your choices and your rights.

You can decide not to provide us with your data
In this case, you can continue to browse our website, but we will not be able to provide you with the services we offer, including the newsletter service.
You can disable cookies by changing your browser settings
You can block cookies by setting your browser to prevent them from being stored. You can also delete cookies directly from your browser settings. If you disable cookies, you can continue browsing our website, but some of our services may not work properly. To find out more, please consult the cookie policy.
You can ask us not to use your data for marketing reasons
We will inform you about our intention to use your data for marketing purposes and (where appropriate) thirdparty involvement. You can withdraw your consent to receive promotional messages by clicking on the appropriate link that you will find in our communication or by sending an email to the following address: dpo@iseo.com

What are your rights?

You have the right to access information concerning you
This entails the right to ask us for further information regarding:

  • the categories of data we process;
  • the processing purposes;
  • the categories of any recipients to whom the data could be communicated;
  • the data retention period or, in its absence, the criteria for determining such period;
  • the other rights concerning the use of your data.
We will respond within one month of your request, unless this affects the rights and freedom of others or if there are legal obligations that prevent us from doing so. We will inform you if we are not able to fulfil your request for such reasons.

You have the right to have your data corrected if inaccurate or outdated

You have the right to obtain the deletion of your personal data (right to be forgotten)
You may, at any time, ask us to delete your personal data in our possession if its retention is no longer necessary for the processing purposes.

You have the right to object to the processing of your personal data carried out by us
You can always contact the Supervisory Authority to lodge any complaints. Contact us before doing so: we will be pleased to solve any problems related to the processing of your personal data.

You have the right to object to the use of your data through automated decisions, including profiling Even if we do not do this, we remind you that you will always have the right to object to such activities.

You have the right to request the restriction of processing of your data
You may ask for the restriction or blocking of your personal data in our possession in the event that you decideto exercise the aforementioned rights.

You have the right to transfer your data to another operator (data portability)
We will provide you with a copy of your data in an interoperable format should you want to transfer it to another operator, if technically possible.

We guarantee your rights even if we process your personal data on behalf of third parties
If we process your data on behalf of third parties, we guarantee that requests relating to the exercise of your rights will be transmitted to the same without undue delay.

You can always exercise your rights by sending an e-mail to the following address: dpo@iseo.com

What level of security do we adopt in processing your data?
We guarantee that your data is processed in utmost security: we have, in fact, adopted physical, IT and organisational measures to ensure the protection of your data.

If you have the perception of having incurred a violation of your data, please contact us immediately at: dpo@iseo.com

Where is your data stored?
Your data may be communicated to other subsidiaries and/or affiliates of ISEO in Italy, in the European Union or to countries outside the Union, provided that the laws of the country of destination or transit of data ensure an adequate level of personal data protection. Also in this case, we will adopt all the appropriate measures to guarantee utmost protection.

Third parties that may process your data:
We will retain your personal data in compliance with legal obligations. For requests for information, we will use your data for a maximum of 2 years solely for sending invitations to fairs and events, unless you withdraw your consent. For promotional activities addressed to you, we will retain your data until the withdrawal of your consent, cancellation from the service or exercise of the rights indicated above. Data relating to personnel recruitment will be retained for a maximum of 3 years.

Third parties that may process your data:
To carry out our online business we need to use third parties to perform certain services, communicate with customers, manage e-mails, etc. We share your data with them only when necessary to ensure maximum functionality of our services and ensuring the adoption of adequate personal data protection security measures.

For further information, please contact us at: dpo@iseo.com

Thank you for reading this policy which we have tried to make simple, clear and transparent. This policy may change in the future: we invite you to periodically consult this section to be always updated on how your data is processed.

Extended cookie policy

ISEO SERRATURE S.p.A. (hereinafter "ISEO"), tax code and VAT No.08499190018, with registered office in Pisogne (BS) – 25055, Via San Girolamo 13 is required to inform its users about the use of cookies on the website www.iseo.com

Do we use cookies?
Yes, the ISEO website and all the functionalities connected to it use cookies to ensure, to anyone accessing it, the best user experience.

What are cookies?
Cookies are small text strings that a website can send, when browsing, to the user's device. Users who access the Website will see a minimum amount of information entered in the devices used (such as PCs, notebooks, smartphones, etc.), in small text files called "cookies" saved in the directories used by the user's web browser. There are various types of cookies, some to make use of the Website more effective, others to enable certain functionalities.

Why do we use cookies?
When you visit our website, we place certain cookies in your browser: this can take place to detect your behaviour while browsing the website and understand which are your preferences so that you can improve your experience, in addition to tracking and analysing statistical information on use and browsing. You can autonomously control the use of cookies through your browser. For example, you can disable cookies but some functionalities may not be guaranteed or may not work properly.

How many types of cookies are there?
There are various types of cookies, each of which has different characteristics:

  • session cookies: these are deleted immediately when the browser is closed;
  • persistent cookies: these remain in the browser for a period equal to their duration (variable);
  • first-party cookies: provided directly by the website operator;
  • third-party cookies: provided by parties other than the website operator (based on the existence of a rule or contract between the website owner and the third party).

To which functional categories can they belong?

Technical cookies
Technical cookies are generally necessary for the proper functioning of the website and to allow browsing because without them the browser may not be able to correctly view the pages or use certain services. For example, a technical cookie is essential to keep the user connected throughout the visit to a website, or to store the language and display settings. Technical cookies can be further divided into 1) browsing cookies, which guarantee normal browsing and use of the website; 2) analytics cookies, similar to technical cookies only when used directly by the website operator to collect information, in aggregate form, on the number of users and how they visit the website itself; 3) functionality cookies, which allow the user to browse according to a set of selected criteria (e.g. language) in order to improve the service rendered to the latter.

Profiling cookies
Profiling cookies are designed to create profiles related to the user and are used to promote offers in line with the preferences shown by the user when browsing the Internet.

Third-party cookies
Third-party cookies are generated and managed by parties other than the operator of the website which the user is browsing. This is the case of social plug-ins (e.g. facebook, instagram, etc.) or services (e.g. google maps, youtube, etc.) placed on websites. Please be informed that the third-party services used on the ISEO website are subject to the regulations on cookies and personal data protection of said third parties.

How can I disable cookies?
You can accept or reject the use of cookies through the functionalities that each browser makes available. To find out more:

  • Click here for "Private Browsing" settings and Cookie management with Firefox;
  • Click here for "Private Browsing" settings and Cookie management with Chrome;
  • Click here for "Private Browsing" settings and Cookie management with Internet Explorer;
  • Click here for "Private Browsing" settings and Cookie management with Safari.

Which cookies do we use?

Necessary Cookies
Necessary cookies to help make a website usable by enabling basic functions such as page browsing and access to protected website areas. Without these cookies, the website may not function properly.

Name Supplier Aim Expiry Type
has_js iseo.com User javascript enabled or not Browser session Technical cookie
nazione iseo.com Country identification Browser session Technical cookie

Preference Cookies
Preference cookies allow a website to remember information that influences the way in which the website behaves or presents itself, such as your preferred language or your location.

Name Supplier Aim Expiry Type
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Statistical Cookies
Statistical cookies help website owners to understand how visitors interact with the website by collecting and transmitting information in an anonymous manner.

Name Supplier Aim Expiry Type
__utma iseo.com (Google) Used to distinguish users and sessions. The cookie is created when the javascript library executes and no existing __utma cookies exists. The cookie is updated every time data is sent to Google Analytics. 2 years Persistent cookie
__utmb iseo.com (Google) Used to determine new sessions/visits. The cookie is created when the javascript library executes and no existing __utmb cookies exists. The cookie is updated every time data is sent to Google Analytics. 30 minutes Persistent cookie
__utmc iseo.com (Google) Not used in ga.js. Set for interoperability with urchin.js. Historically, this cookie operated in conjunction with the __utmb cookie to determine whether the user was in a new session/visit. Browser session Session cookie
__utmt iseo.com (Google) Used to throttle request rate. 10 minutes Session cookie
__utmz iseo.com (Google) Stores the traffic source or campaign that explains how the user reached your site. The cookie is created when the javascript library executes and is updated every time data is sent to Google Analytics. 6 months Persistent cookie

Marketing Cookies


Marketing cookies are used to monitor visitors on websites. The aim is to display relevant and engaging adverts for the individual user and therefore the most valuable ones for publishers and third-party advertisers.

Name Supplier Aim Expiry Type
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